Travel agency consortium Hickory Global Partners has launched Hickory Solutions365, a new travel staffing solution that aims to solve the most critical challenge in the travel marketplace—staffing shortages coupled with the scarcity and rising cost of skilled personnel.
Hickory Solutions365 will offer updated technology, including live travel advisor chat and phone services, and core services, such as 24/7/365 Client Fulfillment Center, back office support, ARC/BSP reporting, group and meeting ticketing, international rate desk support, and OBT/queue monitoring support.
Chris Dane, president and managing partner at Hickory Global Partners, said, “Our new solution features a proprietary Client Fulfillment Center, equipped with highly experienced travel advisors and specialized operational staff to back-up agency employees and assist traveler needs at any time through phone and live chat during emergencies, after-hours and during business hours. The service’s labor pool is scalable, and costs that are below what most agencies can find through their own searches. Hickory Solutions365 features two levels of service; Hickory Select and Hickory Ambassador, our highly personalized VIP Service. Additionally, Hickory Solutions365 supports leisure-based itineraries and supports virtual card payment solutions.”
Hickory Solutions365 has conducted several focus groups to identify travel management companies and passenger pain points to ensure that its services exceed market expectations. Keeping this in mind, Hickory Solutions365 has recruited travel industry talent who have an average of over five years’ experience in travel and who focus on a caring, can-do attitude with an operating principle of “first call resolution.” If there are periods of heavy demand, Hickory Solutions365 can meet it by providing additional flexible support when travel is disrupted. Hickory Solutions365 advisors will resolve travel challenges to members’ and non-members’ satisfaction. Members who use Hickory Global Partners’ hotel program can enjoy heavy discounts.
For more information, visit www.hickorysolutions365.com.
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