Egencia Bolsters Mobile App Experience with New Features

Egencia, the B2B travel tech platform, has added a range of features to enhance its mobile app experience. The features make booking, approving, and changing travel plans easier for travel managers and business travelers by personalizing their user experience.

Users will benefit from a personalized app home screen powered by server driven user interface (SDUI) technology–Egencia claims this is a first for a travel app. The app home page presents pertinent content to the user to speed up access to the actions that matter most to them. For instance, options such as trip approval will be visible on the home screen for approvers and upcoming trip actions will automatically be shown to a traveler with an upcoming journey.

The new Egencia in-app trip guide helps travelers instantly connect to information relevant to them, including travel times, destination updates and requirements. Key accommodation details are also available, such as hotel hygiene protocols, social distancing rules and open hours for the restaurant and pool.

To make it even easier for travelers to receive key updates about their trip, such as flight delays or schedule changes and check-in reminders, Egencia has introduced push notifications in the app. Approvers can also manage trip approval requests more quickly by receiving requests directly to their mobile device. Inbound requests can be approved instantly with an additional “long press” option.

In response to increasing demand from its customers to self-serve changes to a business trip schedule, Egencia has made it possible to change flight and hotel bookings from within the app. Egencia has also added contactless e-tickets for rail journeys within the app for business travelers traveling by train in the U.K. After checkout, travelers can access their e-tickets by following the new link on their trips page.

The Egencia app is available on iOS and Android.

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