To start the new year, Kempinski Hotels is launching a new global MICE campaign, which includes more flexibility in bookings and cancellations compared to previous offerings, as well as improved benefits for bookers.
“Our Meetings Promise” was developed based on detailed feedback from customers to further meet the needs of meeting and event organizers. At the same time, the new requirements put in place to address COVID-19 are fully met with the "Kempinski White Glove Service," developed last year, as the health and safety of guests and event participants are, of course, paramount.
“We are confident that our industry and, therefore, the business around meetings and events will recover in the near future with the global distribution and implementation of vaccinations and rapid testing,” said Ron Cusiter, vice president global sales and the Americas Kempinski Hotels, in a press announcement. He added: “An extremely important decision-making factor in the booking process is and remains the flexibility offered to the customer, which we take into account to the highest degree with the ‘Our Meetings Promise’ campaign. In this way, we keep the risk for organizers as low as possible and build confidence as their global brand of preference.”
Some key elements of the new offer include free cancellation up to 30 days before the start of the event, 12 percent commission on net room sales and 12 percent discount on any further booking at the same hotel within 18 months.
In addition, a special "treat" awaits bookers in the new campaign: A voucher for two nights in a suite for two people, including breakfast at a Kempinski hotel of choice.
Reducing contact points, new room and seating configurations that respect the minimum distance between attendees and the number of people allowed per square meter, keeping tables apart and adding floor markings for social distancing are some of the measures taken as part of the "Kempinski White Glove Service."