AmEx Global Business Travel Expands Messaging Capabilities, Enhances Mobile Platform

American Express Global Business Travel (GBT) has expanded messaging capabilities and made enhancements to the Amex GBT Mobile platform, elevating the on-the-go care experience for travel managers and business travelers. 

As part of a mobile-first approach, the option to message with a GBT travel counsellor via the Amex GBT Mobile App has expanded to more than 24 countries where GBT has a proprietary presence. A new push notification feature in the app called Travel Program Notifications will allow travel managers to send timely messages and tips to travelers based on their location. Expansion to two-way conversations via push notifications will be available in the coming months. 

Meanwhile, the option for business travelers to message live with a GBT travel counsellor via Apple Business Chat using the Messages app on iPhone and iPad has expanded to more GBT client segments and to more countries beyond the U.S., including Canada, France, Germany and the U.K.

Travel Vitals, GBT’s new travel briefing platform, is a key part of a mobile-first strategy to instill confidence in clients and travelers with access to accurate information. Amex GBT Mobile users can now access a know-before-you-go feature in the app that highlights itinerary-specific data from Travel Vitals to create a customized, pre-trip briefing summary highlighting relevant travel regulations and restrictions.

GBT says it is one of the only travel management companies to offer multiple channels for travelers to message directly with a live travel counsellor. In addition to Apple Business Chat and the Amex GBT Mobile App, travelers can message via Connect Portal, an online hub where travelers access their company’s online booking tool, policies and news, as well as personal itineraries, invoices and profile information. Expansion to additional popular messaging channels is planned before the end of the year.


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